How many pumps can the system support?
Fleet 100 - up to 2 (specify 1 or 2 at time of order)
Fleet 300 - up to 4 (standard)
C6000 - up to 32 (modular increments - multiples of 2 pumps per module)
ci-80 - up to 8 (pumps/dispensers of the same make - No mixed brands of pumps possible)

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Does the Computrol system permit multi-site fuelling access?
Fleet 100, Fleet 300, C6000 
Yes, each customer, driver or vehicle can be authorized at any or all sites. The powerful ProFuel management program automates the collection of transaction data from any number of sites and automatically manages the card authorization in each PCU.

ci-8o
The ci-80 will accept MasterCard, Visa and American Express.  The system can accept fleet cards at individual sites as well. The use of fleet cards provides the system manager with the ability to invoice local clients and offer pricing and loyalty advantages.

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What does the Management software provide?
ProFuel automates the collection of transaction data and the authorization of cards when it connects to the PCU. This can be done on a schedule or initiated by a person at the computer.

All data in the program is available for reporting with many different reports on fuel usage by account or for fuel reconciliation.

ProFuel will manage any mix of Fleet 100s, Fleet 300s and older C600s. ProFuel 2 will manage C6000s as well as providing compatibility with the Fleet units and C600s.

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How many cards can the system support?
Fleet 100 - reads up to 100 sequential cards and codes (cards supplied in packs of 25 cards)
Fleet 300 - stores up to 3,000 sequential cards or codes
C6000 – handles 100,000 cards or codes (or more) in any combination of Customer, Operator or Vehicle IDs
ci-8o – Unlimited

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How does Computrol support their products?
Computrol has a network of factory-trained dealers and service agents across North America. Computrol is in constant communication with installers and end-users to ensure that questions are answered quickly and that solutions are cost effective in every case.

Computrol staff will regularly train new customers or a new installer over the phone and achieve a high rate of success. Many Computrol PCUs are located in remote areas and it is the people present on site who have to make it work.

The telephone and email support Computrol provides ensures effective help is available.

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How is the software support provided?
Direct, by the Computrol factory via phone or email. Hardware and software support is provided by a team of knowledgeable technicians and engineers who provide a high level of support to make sure these computer systems work.

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How long is the warranty?
Computrol warrants the Fleet 100, Fleet 300, C6000 and ci-8o for one year on all electronic components.

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Is it possible to enter odometer or other data?
No. The Fleet 100 design streamlines the fuel distribution and control, provides a limited number of reports which can be imported into other applications.

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Is it possible to use a PIN with the cards provided?
Yes. A list of hard coded PIN’s is provided with every set of Fleet 100 cards. Once the system has been started, the system allows cards to be used without PINs at the Manager’s discretion.

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Will the Fleet 100 work in standalone?
A Fleet 100 is designed to do its job without a computer connected. A laptop or computer is only used to collect transaction data on a periodic basis.

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Is it possible to attach a receipt printer?
No. The Fleet 100 will not provide customer receipt tickets.

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Can a Fleet 100 be upgraded?
Yes there is a direct upgrade path from the Fleet 100 to the C6000 Pump Control Unit.

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Is it possible to enter odometer reading in a Fleet 300?
Yes. The Fleet 300 can work in several configurations asking for Operator and/or Vehicle IDs as well as a Unit # and/or Odometer reading. The data becomes part of the transaction line and can be seen in the subsequent listing reports.

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Is it possible to use a PIN with the cards in a Fleet 300?
Yes. Once the PIN feature has been activated, individual cards can be enabled with or without PINS as required.

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Will the Fleet 300 work in standalone?
A Fleet 300 is designed to connect to a computer only to get transaction data collected and to update cards or authorization lists.

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Is it possible to attach a receipt printer to a Fleet 300?
The receipt printer for the Fleet 300 is no longer available. We currently provide parts for receipt printers of earlier Fleet models.

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Can a Fleet 300 be upgraded?
Yes there is a direct upgrade path from the Fleet 300 to the C6000 Pump Control Unit.

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Is this model still available?
No – It has been superseded by the Fleet 300 and C6000.

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Does Computrol still carry parts for the C600?
Yes,  parts are available for the C600.   These parts will likely be unavailable after June 2011.

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Can a C600 be upgraded?
Yes the C6000 was designed specifically to replace older C600 Pump Control Units.

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What kind of features is the C6000 capable of  providing?
The C6000 was designed specifically to ensure a single Pump Control Unit model would provide all of the options and features required in the industry from many years to come. Computrol put 29 years of experience to work and the result is a Cardlock system which can be switched inside out with a configuration change and switched back if the client’s needs change again.

The C6000 meets all challenges to provide a high level of capabilities from a cost effective single platform base.

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Can this product be used for reselling liquids or gasses?
Yes - Water, Gasoline, Diesel, Propane, Natural Gas, Hydrogen, motor oils, lubricants, windshield washer fluid , water and even Gray Water are controlled and monitored by a Computrol PCU. Fluids being delivered or being distributed to individual users are accurately reported.

A receipt printer can be attached to this unit to provide a ticket for each purchase or optionally only for those who request it.

Fleet accounts can be managed with taxation data, discount groups and a comprehensive Invoice report which can be printed or emailed directly to the client. Export modules provide a link to other programs which may include enterprise systems or smaller computer systems for accounting and fleet or asset management.

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Can I use my own Cards?
In all cases to date, Computrol has taken existing cards used for building security or from some other fuel management system and provided seamless access to the fuel at the pump. When Computrol’s card technologies are required they can even be phased in to help with the logistics of a card change over.

The Computrol C6000 can be fitted with many different card reader technologies and Computrol’s experience in the card reader industries ensures a high level of confidence.

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Is it possible to pay upfront and have a declining balance on a card?
Yes, a prepaid credit option provides the ability to maintain the balance and manage payments for water or even fuel purchases.

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Does this unit accept credit card payment?
No – Please refer to our Computrol ci-8o model for this option.

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Does Computrol offer an automated link to the Vehicle OBD?
Yes – The C6000 COBI Station connects wirelessly to a simple COBI II installed in the vehicle and collect information on Odometer readings, hours run, idle times and many other pieces of data.
The COBI II module is programmed with specific vehicle parameters in approximately 10 minutes with a laptop and then it plugs into the OBD jack. It can be tucked away out of site and forgotten.

The C6000 COBI Station will query the vehicle data and include it in all transaction data sent to the ProFuel computer program database. Exported data can be read by other systems for financial and maintenance calculations while the vehicle performance reports provided by ProFuel will help control costs and identify ecolological issues for improvement.

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Do I have to contact the Bank or do you?
The Customer or Merchant (as it is called by the bank) must apply for their own account.

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Can I use my Petro-points cards?
No.  Only ci-8o loyalty cards can be used with this system.

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Can I offer discounts to customers?
The ci-80 system allows you to offer discounts by using Loyalty Cards.

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Do I have to buy new pumps?
The ci-80 can be used with almost all major brands of pumps.  You may have to purchase electronic heads if they are not already equipped with them, and you may have to purchase a data converter like the Wayne EC, Gilbarco PAM, or Tokheim DHC if one is not already installed (If you have a remote kiosk console, you already have one.)

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How much does the Bank charge?
Banks charge transaction fees.  The fees are different for individual customers and are usually based on the number of transactions, average dollar value, etc.

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Am I allowed to install one in my jurisdiction?
It depends on where you are and your local fire marshal regulations.

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How secure is it?
Since there is no money kept in the system, there are no security concerns related to cash. As for data security, the system is PCI compliant meaning no customer data or credit card information is kept within the system.

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What are the EVM implications?
Like everyone else, Infonet is in the process of enhancing and upgrading the equipment as well as applications to EMV requirements that will come in effect sometime in 2010.  The system has been designed with EMV standards in mind but depending on final EMV requirements there may be some changes required to meet the new standard. Infonet is committed to meet the requirements when effective.

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Can I use my own computer?  Or, Can I use my own office computer to manage the ci-80?
Experience has shown that running FUELCOMMANDER on computers of “unknown composition” actually costs more due to increased costs of commissioning, missed sales due to downtime, extra servicing time, and general unreliability.  The computer, operating system, and installed software that come with your ci-80 system have all been rigorously tested together to ensure proper operation and the highest possible reliability.  Furthermore, most computers available today simply lack the requisite number of serial ports and redundant hard-disk arrays.  The use of non-compliant computers in the ci-80 system will affect the terms of your warranty and service agreements.

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What components does the ci-80 System include?
The ci-80 includes card reader, keypad, display and a thermal printer.  There is also a Site Computer and Communications Box, plus modem(s) specific to your site. 

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Why is the recommended ci-80 computer so expensive?
The Site Computer has extra features such as “Raid” hard drives, extra communication ports, UPS and external modem as well as all required serial and network cables that make it more expensive than the “Off the shelf” computers that you buy at local electronic stores.

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What wiring connections are required to make the credit card inquiry?
Clearing credit card transactions can happen either via a regular telephone line or a high speed internet connection. No extra wiring is required if either one is in place at the site computer location.

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How do I arrange service with the Credit Card clearing facility?  Who are they?
This is done by acquiring a merchant account though either Moneris Solutions or Global Payments (arrangements can usually be made through your bank).

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How much will the credit card company charge for each sale?
The fee is usually a percentage of the sale.  Fees are negotiated between the merchant and the above companies.  They could be between 2 and 4 percent.

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Can I use my own cards as well as credit cards?
Yes. The Feet Server application supports this option.

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Does this System handle debit cards?
Not at this time.

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What are the arrangements for support and service?
Support and service can be purchased on a yearly basis. Depending on your requirements you can choose on of two business plans; business hours or 24/7. Technicians will be available during your plan hours.

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Can I have more than one ci-80 Terminal at a site connected to a single Site Computer?
Yes.  Up to 32 ci-80 terminals can be wired to the Communications Box, which is then connected to a single Site Computer.  The RS-485 data lines from the Communications box can be run in parallel to each ci-80 Terminal, or they can be daisy-chained from one ci-80 Terminal to the next.  Each ci-80 Terminal is then configured with a unique address which is also kept on the Site Computer so the units can talk to each other.

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What is a Training Session?
A training session consists of a series of prompts and questions presented to the user the first time they use the ci-80 Terminal.  After successfully completing the training, the user will be assigned a Training ID number.  The next time that the user operates the ci-80 terminal, they will be prompted for their Training ID, which allows them to take fuel without having to go through the training session again.

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Why is a training session required?
Training is required for safety reasons as well as compliance with unattended fuelling regulations.

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How is it triggered?
Whether the ci-80 prompts users for their training ID or not is determined by a setting in the configuration files.  If a particular system is configured to prompt for a user’s training ID, then it will do so when the user presents their card to begin a transaction.  If they do not enter a valid training ID, the system will force them to go through the training session, after which they will be assigned a new training ID.

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What is the list and sequence of instructions in a training session?
There is no fixed list. It is generated by customer requests and site specific information such as location of emergency equipment, emergency phone number, etc.  There can be up to 15 messages.

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How is successful completion acknowledged?
The successful completion is acknowledged by generation of a Training ID that will be presented to the customer at the end of process and will always be printed in their receipts.

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Is the training session registered so that training is bypassed on subsequent card presentation?
Yes.  The Training ID is registered in the system.  It is not linked to any cards (it is not legal to keep payment card information and use them for any other purpose).  The training ID can be used in subsequent transactions but has a expiry period.  The expiry period can be set in the configuration files ( i.e. 6 months).  After that time the ID will not be valid anymore and the person who has it must go through the training again. The site operator has the option of forcing Fleet card users to go through training, or to exempt them.

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Can I use a mixture of different pumps with the ci-80 system?
Unfortunately, a mixture of different pumps (ie, some Kraus, some Gilbarco, etc) at the same site is not supported with the ci-80 system.  All pumps must be from the same manufacturer.

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I am ordering new pumps.  Any criteria I should be aware of?
If pumps are being ordered, ensure that you get ones with 3 decimal places of accuracy for low speed dispensers, and at least 2 decimal places for high-speed dispensers.  Pumps that only support one decimal place are not suitable for use with the ci-80 system.

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How far from the Site computer can the ci-80 Terminal be?
The Site Computer connects via the Communications Box to ci-80 Terminal over a cable of twisted pair wires.  The maximum length of this cable is 185m (600 feet).

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Does the ci-80 support different languages?
The ci-80 currently supports English and French.  The default language is selected in the configuration files.  Fleet cards utilize the default setting, while credit cards will trigger the system to use either English or French, depending on the card holder’s default which is encoded into the card.

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What is this?
Computrol On-Board Information System – The system automatically communicates vehicle information through the Computrol Pump Control Unit to the Fleet Manager’s computer.

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How long does it take to install the vehicle pods?
To install the COBI-II vehicle units takes only a matter of minutes.  The simple plug-in system requires a temporary laptop connection.  With the use of the supplied COBI Configuration Module and a few quick and simple entries, the total vehicle down-time can be as little as six minutes.

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Are there any software licence renewal fees?
No – not for the COBI System.  Optional annual maintenance and software upgrades apply only to the original Computrol C6000 pump control units.  There is no added fee for COBI additions. 

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